Of critical importance to resolving a litany of local emergencies resides the services of those who work inside the Beverly Hills Police Department’s on-site Communications Dispatch Center. In recognition of their work, this week the Beverly Hills Police and Fire Departments, along with the community, is recognizing the Communications Dispatchers as part of National Public Safety Telecommunicators Week.
“Our dispatchers are the critical lifeline between reported emergencies and life-saving resources. Without them, we would not receive essential information on how to respond to calls for service,” said Police Chief Sandra Spagnoli. “They are the voice of calm, in chaos.”
Beverly Hills dispatchers field over 130,000 non-emergency calls and 38,000 9-1-1 calls each year for Police, Fire, EMS and parking-related matters. In Beverly Hills, 9-1-1 calls are routinely answered in under 15 seconds, according to the BHPD.
Spagnoli emphasized the critical role that dispatchers play in ensuring public safety and aiding police officers in maintaining a less than three-minute response time to emergency calls.