AT&T Outage Hits Trousdale

On the afternoon of Feb. 8, AT&T underground conduits were damaged during construction of the water main replacement project on Loma Vista Drive near Doheny Road in Beverly Hills. The incident disrupted AT&T landline service to many residents in the Trousdale Estates area. The Beverly Hills Public Works Department notified affected residents on Feb. 10 that the city was working with AT&T to restore the service. Updates were also personally delivered on Feb. 11 to residents on the following streets: Loma Vista Drive, Robert Lane, Drury Lane, Wallace Ridge, Dabney Lane, Usher Place, Leslie Lane, Trousdale Place, Arkell Drive, Chalette Drive, Martin Lane, Carla Ridge, Castle Place and Evelyn Place.

The update indicated: “AT&T crews are currently working on-scene and estimate any impacted landlines will be restored between Saturday, February 13 and Friday, February 19. Any questions related to this disruption can be directed to the AT&T Customer Service line at 1-800-288-2020. Residents are encouraged to check-in with their neighbors, especially those who may need additional resources during this time, while taking into account COVID-19 safety precautions.” 

Additionally, residents are asked to contact the Public Works Department at 310-285-2467 if they know of anyone that may need assistance who does not have access to a cell phone. 

“We certainly apologize for the inconvenience and are working with AT&T to restore service as quickly as possible,” Beverly Hills spokesperson Keith Sterling told the Courier at press time. 

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